Parents, guardians, and CLTS caseworkers
Family and Caseworker
Submit the intake once, respond to funding requests, and wait for Elite to confirm authorization before services are scheduled.
Start Here
Use the public intake form for a new participant. For a new program on an existing Elite CLTS member, contact the appropriate Programming team instead of submitting a duplicate intake.
Your Responsibilities
- Provide accurate participant, guardian, caseworker, club, and service information on the intake form.
- Caseworkers review funding emails and send authorization decisions to Elite.
- Families work with Membership on the contract and with Programming on consultation details.
Workflow Steps
Submit the intake
Complete the public form once for each new participant. Elite confirms receipt and reviews the request.
Membership funding
Business Office sends the dues funding request to the caseworker and an update to the family.
Membership setup
After approval, Membership contacts the family for contract and onboarding work.
Programming consultation
The selected department contacts the family to determine the exact package, dates, lessons, or sessions.
Programming funding
Business Office sends the requested program authorization to the caseworker and updates the family.
Approval and service
Elite confirms approval before programming starts. Contact the Programming team later if an additional service is needed.
How Other Teams Fit In
Business Office
Coordinates funding requests and approval records.
Membership
Completes the membership contract process.
Programming
Determines the appropriate service package and begins only after approval.
Important Guardrails
- Do not submit a second intake for an existing participant. It will be blocked and routed to CLTS administration for review.
- Do not schedule or begin service until Elite confirms programming funding approval.
- For changes or additional services, contact Elite rather than replacing prior funding paperwork.